Email:info@ivivalaser.com

FAQ

Delivery time depends on your destination, customs clearance, and the shipping method used. After shipment, we will provide tracking information so you can follow the delivery status.

We typically ship with major international couriers (such as DHL/UPS/FedEx) or qualified local partners, depending on the destination and shipment type.

Yes. We provide detailed video, manual, online training (remote onboarding and guidance) now.

Yes. IVIAV LASER provides a 2-year warranty.

  • If any issue occurs within the warranty period, we will provide free replacement parts.

  • If the machine cannot be repaired, we will replace it with a new machine.

Please contact our customer support team and we will send you an invoice to confirm the order. After payment is confirmed, we will arrange processing and shipment.

we accept paypal pay under 500USD value.

Some models support OEM/branding options such as logo placement or private labeling. Please contact us with your requirements (model, quantity, and design details) to confirm feasibility and lead time.

Yes. We have a return and refund policy, including a return window and eligibility requirements. Please review our Return  Policy and contact support to obtain return authorization before shipping anything back.

Please contact us on the day of delivery and provide photos/videos of the package and product. We will verify the issue and offer the fastest solution.

Yes. If you need technical support, please contact us with your order number, model name, a description of the issue, and photos/videos if available. Our team will guide you through troubleshooting.

Most IVIAV LASER devices are developed for professional environments such as medical spas, beauty salons, clinics, and trained operators, because the systems involve advanced technology and relatively high energy output.

That said, we focus on user-friendly operation and safety guidance, and some models may be suitable for personal/home use when used correctly.

IVIVA LASER  is a distributor and contract manufacturer.Buying from a contract manufacturer offers you many benefits, including cost savings, and access to special expertise in areas such as quality control and material selection.Our unique business model allows us to deliver higher ROI machines for our customers.