Email:info@ivivalaser.com

Shipping Policy

IVIVALASER Shipping Policy (Full Version)

This Shipping Policy explains how IVIVALASER processes and ships orders, typical delivery timelines, and what to expect regarding tracking and customs.

1) Where we ship from

Most IVIVALASER orders are shipped directly from China (warehouse and/or factory fulfillment). This allows us to offer reliable worldwide delivery via major international couriers.

2) Order processing time

  • After payment is confirmed, we usually process and dispatch orders quickly, often within 1 business day.

  • For standard orders, picking/packing/dispatch typically takes 1–3 business days.

  • If an item is temporarily out of stock or requires additional preparation, processing may take longer and we will contact you with options (split shipment, alternative product, etc.).

3) Shipping methods & estimated delivery times

Estimated delivery time (from payment to delivery) is typically about 4–8 days, depending on destination and shipping method.

Typical transit estimates by carrier/service:

  • DHL / UPS / FedEx / TNT: ~3–5 days

  • EMS: ~4–6 days

  • Air Mail (where available): ~3–10 days

Note: Delivery times are estimates and can vary due to customs clearance, remote areas, weather, peak seasons, and carrier network conditions.

4) Shipping fees

Shipping fees may vary depending on your destination, package weight/size, and the items in your order.
If you cannot see the shipping fee at checkout, please contact our customer service team to confirm the shipping cost before placing your order.

5) Tracking your order

Once your order ships, you will receive a tracking number by email (or in your account/order page, if applicable). You can track your shipment using the carrier’s tracking page or our tracking portal if provided.

6) Delivery requirements (address & signature)

  • Please ensure you provide a complete and accurate shipping address and a valid phone number (required by couriers for delivery and customs contact).

  • Many express couriers require a signature upon delivery for security.

  • PO Boxes: We recommend using a physical address (home/office). Some carriers do not deliver to PO Boxes; if a PO Box causes delivery failure, you may be responsible for additional shipping or return costs.

7) Customs, duties & taxes (DDP / Tax-Free Delivery)

For most international shipments, import duties, VAT/sales tax, and customs fees may apply based on your local regulations.

For customers in the United States:
IVIVALASER provides DDP (Delivered Duty Paid) service, which means we offer tax-free delivery and provide full customs clearance services where applicable.

Tax-Free & Customs Clearance Service Regions (Eligible for tax-free device delivery conditions):
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United States, United Kingdom.

Note: Eligibility depends on whether the shipment meets the local “tax-free device delivery” conditions and the carrier/customs requirements. If you are unsure, please contact us before ordering.

8) Split shipments

In some cases (e.g., different warehouse locations, backorders, size constraints, or customs considerations), your order may be shipped in multiple packages and arrive on different days. If this happens, we will provide the relevant tracking details.

9) Delays, failed delivery attempts & returned packages

Delivery may be delayed due to:

  • customs processing or documentation checks,

  • incomplete/incorrect address or unreachable recipient,

  • remote area handling,

  • peak season or carrier disruptions.

If a package is returned to sender due to an incorrect address, refusal, or failure to pick up/clear customs, you may be responsible for additional reshipment costs.

10) Lost, stolen, or damaged shipments

If a delivery is confirmed lost, stolen, or damaged before receipt, IVIVALASER will work with the carrier to investigate and, as appropriate, arrange a replacement shipment or refund according to the outcome of the carrier investigation and our after-sales policy. Please contact us as soon as possible after noticing an issue.

11) Contact us

If you need help with shipping fees, tracking, delivery questions, or customs support, contact IVIVALASER: